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Consumer contracts

What is a contract? When you hire a service or buy any goods you enter a consumer contract, which is legally binding between the two parties involved, the buyer and the seller. A contract can be either made verbally or in writing.

Whilst verbal contracts are as binding as written ones, it may be difficult to prove and hence enforce their terms. A contract will be void if it is illegal, e.g. buying and selling illegal substances.

There are several elements required to make a contract binding:

  • An offer (e.g. you ask to buy the computer)
  • The acceptance (e.g. the shop agrees to sell you the computer at an agreed price)
  • Consideration (e.g. you pay the money/deposit for the exchange of goods or promise of them)
  • Intention (you and the shop both agree for the for the contract to be legally binding)
  • Other factors include age, as a contract cannot be enforced by someone aged under 18 (or under 16 in Scotland).

Terms of a contract

The terms of the contract are what give you legal rights and can be:

  • Express terms: those which are clearly and specifically stated and understood in the agreement e.g. delivery date, price, deposits etc
  • Implied terms: those not clearly specified but implied by custom and practice or by legislation e.g. goods or services to be of ‘satisfactory quality’ or ‘match description’
  • Conditions: these are vital to the contract. If a condition is broken, then the contract cannot usually be carried out.

Note that warranties are classed as secondary terms. If a warranty is broken then the remainder of the contract can be carried out, as the main purpose of the contract is not affected.

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Useful websites

citizensadvice.org.uk

plainenglish.co.uk

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