Here to help
FAQs
Here you can find information relating to services you can access via this website, as well as frequently asked questions.
How do I install the Workplace Wellbeing app on my device?
Download to an Android device
- Visit postoffice.workplacewellbeing.com
- Tap the ‘menu’ icon (three virtual dots).
- From the drop-down list, tap on ‘add to home screen’.
Download to an IOS device
- Visit postoffice.workplacewellbeing.com
- Tap the Share icon at the bottom of the screen.
- Scroll down the list of options and tap Add to Home Screen.
(If you don’t see this option, scroll to the bottom and tap Edit Actions, then tap Add next to the Add to Home Screen action. After that, you’ll be able to select it from the Share Sheet.) - Type a name for the app, we recommend using WPW to keep it short and simple.
- Tap Add in the top-right corner of your screen.
What should I do if the Workplace Wellbeing app will not install onto my device?
If you are having trouble adding a Workplace Wellbeing shortcut to your home screen, take a look at some further instructions here.
Why won’t video content display?
If you have chosen to ‘decline’ the website’s cookies consent, it may block your access to videos on the website. If you would like to view video content you may need to clear your browser cookies, reload the website, and then press ‘accept’ when the cookies consent notification pops up.
What is Post Office Lifestyle Online?
It is a digital health and wellbeing app that’s clinically validated. It includes plenty of features to help support your health and wellbeing including:
- Healthy Days – See how positive lifestyle changes translate into life free of illness and disease or additional “healthy days”.
- Wellbeing Resources – Packed with articles, videos and podcasts, divided into eight broad lifestyle categories, it also includes the Money Advice Service giving you access to tools, calculators and further resources.
- Wearable Integration – Integrates with leading fitness trackers and wearables in order to track and monitor your lifestyle data.
- Rewards & Recognition – Smart onboarding, pulse surveys, status levels, badges, streaks, goals and more.
- Assessment Centre – A collection of mental, physical and financial health checks headlined by awarded-winning Quealth Score and the Big Five assessments.
- Personalised Dashboard – Packed with calls to action, suggestions and prompts, the dashboard provides direct links to all platform features and recommended next steps.
What is HELP Employee Assistance?
HELP Employee Assistance is your employee assistance programme (EAP) which can offer support for emotional, health and social problems through a 24/7 confidential helpline.
Managers can also access further resources and services to support them in their role.
An employee assistance programme (EAP) is an employee benefit.
What does occupational health mean?
Occupational health looks at all aspects of the health of employees and ways to improve and maintain the health of the workforce. It helps identify and prevent illness at work, and provides impartial advice on the fitness of an employee to do their job.
What is Optima Health Online?
Optima Health Online is an online portal within the Workplace Wellbeing website for managers that’s accessible 24/7 via computer, phone or tablet.
It features training videos, podcasts and a suite of guidance notes for common health issues (including mental health issues such as depression and anxiety) and routine surgical procedures. It also includes best practice on making a referral, and information on how occupational health can support manager’s in their role.
What is the OH Service?
The OH Service is access to an online portal that allows managers to log and track referrals and appointments relating to their staff. It allows managers to:
- Make referrals to occupational health for advice
- Schedule appointments for a variety of interventions
- View previous referrals made through the portal
- Submit and track referral documents
- View referral progress and history
- View real-time updates to referrals
- Instant access to download interim and outcome summary reports as soon as they are produced
- Access FAQs and guidance on how to use the portal
Click here to access the portal.
What is the manager’s toolkit?
The manager’s toolkit contains a range of podcasts, videos and articles specifically created to help managers handle workplace health and wellbeing issues effectively.
What is the wellbeing calendar?
The Wellbeing Calendar is where you can find information and content relating to awareness days and topics of interest for each month.
How do I give user feedback about the website?
Please submit any comments or feedback using this form.
How do I report an IT issue with the website?
If you encounter an IT problem relating to the Workplace Wellbeing website or app, please email wpwadmin@optimahealth.co.uk to log the issue.
For further support, open the chatbot function at the bottom right-hand corner of your screen.