Anybody can set up as a builder, but this freedom comes with huge pitfalls, as how do you know if your best quote was given by a seasoned expert? So how do you go about finding the perfect builder?
Where to look
Personal recommendation is probably about the best route because if you know someone who’s pleased with a job and they’ve referred a builder then that builder won’t want to let them down, just as they won’t want to let you down.
If you don’t know anybody who’s had any building work done recently, check out some impartial websites for advice. People will only go out of their way to list their builder on a site like this if they were genuinely delighted with all aspects of the job. This includes the quality of the craftsmanship but also the ability to deliver on time and on budget.
If you don’t know anybody who’s had any building work done recently, check out MyBuilder.com where previous customers recommend trades people by leaving feedback.
Some more specialised jobs will require builders trained in specific trades. In this instance, be very clear about what you want from the outset. Communication is key.
Contracts
Equally important is having a contract with your builder. Make sure it is clear what their (and your) legal obligations are.
Things to include in your contract are:
- Timescale for the build
- Budget for the project
- How much the builder gets paid
You can even buy a generic building contract and fill in the blanks. Even better, visit the Federation of Master Builders to download a free contract. It can also be useful to include a contingency clause of 10-15% in case anything goes horribly wrong, but the best way to prevent this is to be in constant dialogue with the project manager and their team throughout the duration of the build.
Warning signs
There are many warning signs to look out for. One is the builder saying he can do the job starting tomorrow. Another is when a contractor comes in with an incredibly low price for your main contract, only to turn around later on putting in extras for things that you thought were included.
It’s absolutely imperative that you go and see projects that builder has completed – this way you meet clients who have worked with them. Visit those buildings not when they’re brand new and shiny but go to buildings that are maybe three or four years old and to find out whether they’ve worn and weathered well.
When things go wrong
- Give the trader a chance to put things right. Confirm your concerns in writing, referring to any quotes or estimates and invoices given to you by the builders. Put your complaint in writing, with a copy to the head office if there is one if you are still not satisfied.
- Say what you want done and set a realistic deadline.
- The relevant trade association will give you an idea of any codes of practice their members follow and what are considered reasonable standards of work. They may be able to offer mediation or arbitration.
- If you paid by credit card or the work is being financed by a credit agreement arranged by the trader, the lender is jointly liable with the trader for any breach of contract providing the work costs between £100 and £30,000. Tell the lender if there is a dispute
- However, if you have any kind of credit agreement, think carefully and take legal advice before you withhold payments as your future credit rating could be affected.
- If you have lost confidence in your builder, you may be able to cancel the contract, with an associated reduction in payments, and employ someone else to complete it. There are specific steps to follow if this is the only remaining course of action left open to you. Contact our Help line for further advice.
- Remember, if you are tempted to make “cash in hand” arrangements with your builder or tradesmen, when things go wrong, you will have less recourse to sort things out.
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